Tell me about a time you made a mistake and how you overcame it.

When I was managing order fulfillment for the National Political Science Honor Society, I was responsible for ensuring that all the orders had the correct inventory in them. Naturally, mistakes were made, and some orders were sent out with missing items. When I noticed the mistake, either during an internal audit or when the recipient let us know, the first thing I did was reach out to the client and apologize for the mistake, making sure they understood that I was taking full responsibility for the error. Then, I would fulfill the order with the correct inventory and send it to the client with overnight shipping. The clients usually were understanding and glad that the correct order was on its way. I learned from these experiences that a sincere apology, where I take responsibility for my actions and their consequences, can go a long way in building a relationship with a client.